TERMS OF SERVICE

Effective date: 30/07/2026
Last updated: 30/07/2026

1. Business information

This online store is operated by:

Trading name: EZ Home / Ez Cut n Edge
Registered business name: Ez cut n edge pty(LTD)
Company registration number: 2025 / 339761 / 07
VAT number: 
Physical address: 11 Wistaria Road, Primrose, Germiston, Gauteng, South Africa
Telephone: 011 568 9004
WhatsApp: 071 221 5912
Email: sales@ezcutnedge.com
Website: www.ezcutnedge.co.za

In these Terms of Service:

• “we”, “us” and “our” refer to the business identified above;

• “you”, “your”, “customer” and “consumer” refer to a person purchasing or attempting to purchase goods from us;

• “website” means our online store and related online sales platforms; and

• “product” or “goods” means furniture and related products offered by us.

2. Acceptance of these terms

These Terms of Service apply when you:

• access or use our website;

• create an account;

• place an order through our website;

• place an order through WhatsApp, email or another electronic channel;

• request delivery, collection or assembly; or

• purchase any product from us online.

By placing an order, you confirm that:

1. you have read and accepted these Terms of Service;

2. you are legally capable of entering into a binding agreement;

3. the information supplied by you is accurate and complete;

4. you are authorised to use the selected payment method; and

5. you have checked the relevant product specifications and dimensions.

Nothing in these Terms of Service is intended to exclude or limit any right or remedy that cannot legally be excluded under South African law.

If any provision conflicts with a mandatory consumer right, the applicable law will take priority.

3. Applicable South African legislation

Our online sales are governed by applicable South African law, including:

• the Consumer Protection Act 68 of 2008;

• the Electronic Communications and Transactions Act 25 of 2002;

• the Protection of Personal Information Act 4 of 2013; and

• any other applicable consumer, electronic-commerce or privacy legislation.

4. Product descriptions and images

We take reasonable steps to ensure that product descriptions, images, dimensions, colours, specifications and prices are accurate.

However:

1. product photographs are provided for illustration purposes;

2. colours may appear differently depending on lighting, photography and screen settings;

3. melamine, laminate, woodgrain and similar finishes may have reasonable variations in pattern, shade and texture;

4. dimensions may be subject to reasonable manufacturing tolerances;

5. decorative items shown in photographs are not included unless specifically stated;

6. televisions, mattresses, appliances and accessories are not included unless specifically listed; and

7. the direction or position of woodgrain patterns may vary unless expressly agreed in writing.

Where a product description materially differs from the product supplied, the customer retains all rights available under applicable law.

5. Product dimensions and access

Product dimensions are displayed on the relevant product page or order confirmation.

You are responsible for checking that:

• the furniture will fit in the intended space;

• the furniture can pass through entrances and doors;

• passages, staircases and lifts are sufficiently large;

• the delivery vehicle can access the property; and

• any estate, complex or building access requirements have been arranged.

A correctly manufactured product will not be considered defective merely because it does not fit into the customer’s property, provided that the correct dimensions were disclosed before purchase.

Returns caused by incorrect customer measurements or insufficient access may be treated as change-of-mind returns, and reasonable collection or delivery charges may apply.

6. Product availability

All products are subject to availability.

Products may be:

• available from stock;

• manufactured after an order is placed;

• temporarily unavailable;

• available only in certain colours or finishes; or

• discontinued without prior notice.

Adding a product to your shopping cart does not reserve that product.

If a product becomes unavailable after payment, we will offer you one of the following:

1. a suitable alternative, subject to your approval;

2. a revised manufacturing or delivery date; or

3. a refund of the amount paid for the unavailable product.

We will not substitute a product without your approval.

7. Placing an order

An order placed through our website constitutes an offer by you to purchase the selected products.

You are responsible for checking the following information before submitting the order:

• selected product;

• size and dimensions;

• colour and finish;

• quantity;

• delivery or collection option;

• delivery address;

• contact information; and

• total price.

An automated order acknowledgement confirms only that we have received your order. It does not necessarily mean that the order has been accepted.

8. Acceptance of orders

An order becomes binding when we:

• confirm acceptance of the order in writing;

• confirm that payment has been received;

• begin manufacturing a made-to-order product;

• dispatch the product; or

• notify you that the product is ready for collection,

whichever occurs first.

We may decline or cancel an order before acceptance where:

• the product is unavailable;

• payment has not been received or authorised;

• incorrect customer information was supplied;

• the delivery address falls outside our service area;

• fraud or unauthorised payment activity is suspected;

• the product cannot reasonably be manufactured as requested; or

• the displayed price or product information contains an obvious error.

Where we cancel an order after receiving payment, we will refund the amount received for the cancelled order.

9. Prices and VAT

All prices are stated in South African rand.

Prices will be displayed as inclusive of VAT where VAT is applicable, unless clearly stated otherwise.

The product price does not include delivery, assembly, installation or other additional services unless these are expressly included in the product description or order confirmation.

All applicable charges will be displayed or communicated before the order is completed.

We may change our prices at any time. A price change will not affect an order already accepted by us.

10. Pricing errors

We take reasonable steps to ensure that prices are accurate.

If an obvious pricing error occurs, we may contact you before accepting the order and offer you the option to:

1. proceed at the correct price; or

2. cancel the order and receive a refund.

We will not rely on this clause to avoid honouring an advertised price where doing so would be prohibited by the Consumer Protection Act.

11. Payment

Available payment methods will be displayed during checkout or communicated when an order is placed.

Payment methods may include:

• debit or credit card;

• electronic funds transfer;

• an approved payment gateway; or

• another method accepted by us.

Orders will not be released, dispatched or placed into production until the required payment or deposit has cleared, unless otherwise agreed in writing.

You must use the correct order number or invoice number as the payment reference.

We are not responsible for delays caused by:

• an incorrect payment reference;

• payments made into an incorrect bank account;

• bank-processing delays; or

• payment-provider interruptions outside our reasonable control.

12. Banking-detail fraud warning

Customers should carefully verify our banking details before making payment.

We will not ordinarily notify customers of changed banking details solely through WhatsApp, SMS or an informal email.

Any notice of changed banking details must be independently verified by contacting us using the telephone number published on our website.

We will not be responsible for payments made to a fraudulent or incorrect account where the banking details did not originate from our authorised systems, except where the loss resulted from our negligence or security failure.

13. Deposits

A deposit may be required for made-to-order, customised or specially sourced products.

The required deposit and payment schedule will be communicated before the order is confirmed.

Unless otherwise agreed in writing:

• production will begin only after the deposit has cleared;

• the balance must be paid before delivery or collection; and

• ownership of the goods remains with us until full payment has been received.

A deposit will not automatically be forfeited where an order is cancelled. Any deduction will be reasonable, related to actual costs or losses and applied in accordance with the Consumer Protection Act.

14. Custom-made products

A custom-made product includes furniture that is:

• manufactured to dimensions supplied or selected by the customer;

• manufactured in a non-standard colour or finish;

• changed from our standard design;

• specially ordered for the customer;

• personalised, engraved or branded; or

• manufactured according to customer-approved drawings or specifications.

You must carefully check and approve all relevant dimensions, colours, finishes, layouts and specifications before manufacturing begins.

Once manufacturing has started, changes may not be possible and may result in additional charges and a revised completion date.

Custom-made or clearly personalised products may be excluded from certain change-of-mind and electronic cooling-off rights where permitted by law.

This does not affect your rights where custom-made goods are defective, unsafe, incorrectly manufactured or materially different from the approved specifications.

15. Changes to an order

Requests to change an accepted order must be submitted in writing.

We may not be able to accept changes after:

• materials have been ordered;

• boards or components have been cut;

• manufacturing has started; or

• the product has been dispatched.

An accepted change may result in:

• additional charges;

• a revised manufacturing period;

• a revised delivery date; or

• a requirement for further payment.

A requested change will only be effective once confirmed by us in writing.

16. Order cancellations

Orders may be cancelled where permitted by applicable law and our Returns and Refunds Policy.

If a standard product is cancelled before dispatch, we will normally refund the amount paid, less any reasonable and lawful costs already incurred.

Where a made-to-order or customised product is cancelled after manufacturing has begun, reasonable cancellation charges may apply for:

• materials already ordered or used;

• cutting and manufacturing already completed;

• labour already performed;

• design or administration work;

• payment-processing charges, where legally recoverable; and

• other reasonable losses directly resulting from the cancellation.

Any cancellation charge will be reasonable and will not remove a mandatory legal right.

17. Manufacturing lead times

Manufacturing and preparation periods displayed on our website are estimates unless we expressly confirm a guaranteed completion date in writing.

Lead times generally begin after:

• the required payment has cleared;

• all specifications have been approved;

• all required measurements have been supplied; and

• any customer-requested changes have been finalised.

Estimated lead times may be affected by:

• supplier or material delays;

• product availability;

• machinery breakdowns;

• electricity or water interruptions;

• transport disruptions;

• public holidays;

• unusually high order volumes;

• industrial action;

• severe weather; or

• events reasonably outside our control.

We will take reasonable steps to notify you of a material delay and provide a revised estimated date.

18. Delivery

Delivery is available only in approved service areas.

The delivery fee may be calculated according to:

• the delivery address;

• distance from our premises;

• product quantity, size and weight;

• vehicle and labour requirements;

• access conditions; and

• whether assembly or installation is included.

Delivery charges will be displayed or communicated before the order is completed.

We will deliver the goods on the agreed date or within the agreed period. Where no date or period has been agreed, delivery will take place within a reasonable period as required by applicable law.

19. Delivery dates and times

Unless expressly guaranteed in writing, delivery dates and time slots are estimates.

We will take reasonable steps to deliver within the agreed period and notify you if a material delay occurs.

Customers should not arrange installers, dispose of existing furniture or make commitments to third parties until delivery has been confirmed.

Nothing in this clause limits a consumer’s legal rights where goods are not delivered within the agreed or legally required period.

20. Delivery access and customer responsibilities

The customer must ensure that:

1. the delivery address is correct;

2. an authorised adult is present to receive the order;

3. the delivery route is clear and safe;

4. entrances, doors and passages are large enough;

5. estate or building access has been arranged;

6. the delivery vehicle has safe access;

7. children, pets and hazards are kept away from the delivery area; and

8. any parking or access charges have been disclosed beforehand.

We may refuse to carry furniture through an area where doing so could reasonably cause injury or damage to the product or property.

Additional charges may apply for:

• stairs or difficult access not disclosed before delivery;

• excessive carrying distances;

• special lifting equipment;

• additional labour;

• waiting time caused by the customer;

• a failed delivery attempt; or

• re-delivery.

Any additional charge must be reasonable.

21. Failed delivery

A delivery may be regarded as unsuccessful where:

• no authorised person is available;

• an incorrect address was supplied;

• access to the property is refused;

• the product cannot fit through the available access route;

• the delivery area is unsafe; or

• required building or estate arrangements were not made.

Where the failed delivery was caused by the customer, reasonable storage and re-delivery fees may apply.

Where the failed delivery was caused by us, no additional delivery fee will be charged.

22. Collection

Where collection is selected, we will notify you when the order is ready.

You must bring:

• the order or invoice number;

• reasonable proof of identity; and

• written authorisation where someone is collecting on your behalf.

The customer is responsible for using a suitable vehicle and securing the furniture safely.

Our staff may refuse to load a product where the vehicle is clearly unsuitable or loading would create a safety risk.

Risk in the goods passes to the customer once the goods are handed to the customer or the customer’s authorised representative, subject to applicable law.

23. Inspection on delivery or collection

You should inspect the products as soon as reasonably possible after delivery or collection.

Visible damage, missing items or incorrect products should preferably be:

• recorded on the delivery or collection document; and

• reported to us within 48 hours.

The report should include photographs where reasonably possible.

The 48-hour reporting request helps us investigate delivery damage. It does not remove any statutory right relating to hidden defects or defective goods.

Signing a delivery note confirms receipt of the goods. It does not require the customer to waive any legal rights.

24. Returns and refunds

Returns, exchanges, repairs and refunds are governed by our separate Returns and Refunds Policy, which forms part of these Terms of Service.

The Returns and Refunds Policy should be read before completing a purchase.

Nothing in that policy or these terms limits the customer’s rights under the Consumer Protection Act or Electronic Communications and Transactions Act.

25. Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel a qualifying electronic transaction within seven days after receiving the goods.

Where this right applies:

• the customer must notify us of the cancellation;

• the customer may be responsible for the direct cost of returning the goods;

• the goods must be returned or made available for collection; and

• the refund will be processed within the period required by law.

Certain transactions may be excluded from the statutory cooling-off right, including goods made to the consumer’s specifications or clearly personalised, where the relevant legal exclusion applies.

This does not remove the customer’s rights regarding defective or incorrectly supplied goods.

26. Defective goods and warranty of quality

Our products are supplied subject to the implied warranty of quality contained in the Consumer Protection Act.

Products must be reasonably:

• suitable for their intended purpose;

• of good quality;

• in good working order;

• free from defects; and

• usable and durable for a reasonable period.

Where qualifying goods fail to meet these requirements within six months after delivery, the consumer may have the right to return the goods and choose a repair, replacement or refund, subject to the Consumer Protection Act.

We will not charge the customer reasonable collection, repair or replacement costs for a valid statutory defect claim.

27. Repairs

Where a product is repaired under the statutory warranty, we will complete the repair within a reasonable period.

Where the repaired product remains defective, the repair fails or a further defect occurs within the period provided by the Consumer Protection Act, the customer may have the right to require a replacement or refund.

28. What is not normally considered a defect

Subject to applicable law, the following are not ordinarily considered manufacturing defects:

• reasonable variations in woodgrain, shade, pattern or texture;

• minor manufacturing tolerances that do not affect normal use;

• normal wear and tear;

• scratches, chips or damage occurring after delivery;

• water, moisture or heat damage;

• fading caused by prolonged direct sunlight;

• damage caused by overloading;

• damage caused by dragging or moving furniture incorrectly;

• incorrect assembly or installation by the customer or a third party;

• damage caused by unsuitable cleaning products;

• misuse, neglect or accidental damage;

• unauthorised modifications or repairs; and

• failure to follow product-care or safety instructions.

A condition specifically disclosed before purchase and expressly accepted by the customer will not ordinarily be treated as an undisclosed defect.

29. Assembly

Products may be supplied:

• fully assembled;

• partially assembled; or

• flat-packed,

as stated in the product description.

Where the customer or a third party assembles the product:

• the instructions must be followed;

• suitable tools must be used;

• all parts must be checked before assembly;

• components must not be forced or modified; and

• wall fixings must be installed where required.

We are not responsible for damage caused by incorrect assembly performed by the customer or an unauthorised third party.

This does not exclude responsibility for defective components or incorrect instructions supplied by us.

30. Furniture safety and wall fixing

Tall furniture, chests of drawers, wardrobes and shelving units may present a tipping risk.

Where an anti-tip bracket or wall-fixing system is supplied or recommended, the product must be correctly secured using fixings suitable for the wall type.

Customers should use a competent installer where necessary.

Children must not be allowed to:

• climb on furniture;

• hang from doors or drawers;

• open several loaded drawers simultaneously; or

• play with unsecured furniture.

31. Product care

Customers must follow all care and maintenance instructions supplied with the product.

Unless otherwise stated:

• use a soft, lightly damp cloth for cleaning;

• do not use abrasive cleaners or harsh chemicals;

• wipe liquid spills immediately;

• avoid excessive moisture and standing water;

• keep furniture away from persistent dampness;

• protect surfaces from excessive heat and sharp objects;

• do not exceed recommended weight limits; and

• lift furniture rather than dragging it.

Damage caused by failure to take reasonable care of the product may not qualify as a defect.

32. Ownership and risk

Ownership of the goods remains with us until full payment has been received.

Risk passes to the customer when:

• the goods are delivered to the customer or authorised representative; or

• the goods are collected by the customer or authorised representative,

subject to applicable law.

The customer may not sell, dispose of or encumber products that have not been paid for in full.

33. Website accounts

You may be required to create an account to place an order or access certain website features.

You are responsible for:

• keeping your login information confidential;

• providing correct account information;

• preventing unauthorised access to your account; and

• notifying us promptly of suspected unauthorised use.

We may suspend an account where we reasonably suspect fraud, abuse or unauthorised activity.

34. Acceptable website use

You may use our website only for lawful purposes.

You may not:

• interfere with the website’s operation or security;

• introduce viruses or malicious code;

• attempt unauthorised access;

• use false identities or payment information;

• place fraudulent orders;

• scrape or copy website content for unauthorised commercial use;

• misuse discount codes or promotional offers; or

• infringe our intellectual property rights.

We may restrict or suspend access where the website is being misused.

35. Intellectual property

All website content, including:

• logos;

• business names;

• product names;

• product photographs;

• product descriptions;

• graphics;

• layouts;

• designs; and

• written content,

belongs to us or is used under licence.

You may not reproduce, publish, modify, distribute or commercially use this content without prior written permission.

Customers may share links to our product pages for personal and non-commercial purposes.

36. Customer reviews and submitted content

Where customers submit reviews, photographs or other content, they confirm that:

• the content is accurate and based on a genuine experience;

• they have the right to submit the content;

• the content does not infringe another person’s rights;

• the content is not unlawful, abusive or misleading; and

• the content does not contain confidential personal information.

We may remove content that breaches these requirements.

By submitting content for publication, you grant us permission to display and reproduce it for reasonable business and marketing purposes, subject to applicable privacy law.

37. Promotions and discount codes

Promotions are subject to the conditions stated in the relevant advertisement.

Unless otherwise stated:

• promotions are valid only during the advertised period;

• promotions are subject to product availability;

• one discount code may be used per order;

• discount codes cannot be exchanged for cash;

• discounts do not apply to delivery or assembly charges;

• discounts cannot be applied retrospectively; and

• promotional offers may not be combined.

We may cancel or correct a promotion affected by an obvious error, fraud or unauthorised use, subject to applicable consumer law.

38. Electronic communications

By using our website and submitting your contact information, you agree that order-related communications may be sent electronically by:

• email;

• SMS;

• WhatsApp; or

• website notification.

Electronic communications include order confirmations, payment notices, delivery updates, support messages and legally required notices.

Marketing communications will only be sent where permitted by law. You may opt out of marketing communications at any time.

39. Personal information and privacy

We process personal information in accordance with the Protection of Personal Information Act and our separate Privacy Policy.

We may process information reasonably necessary to:

• create and manage customer accounts;

• process orders and payments;

• manufacture products;

• arrange delivery or collection;

• provide customer support;

• prevent fraud;

• keep transaction and accounting records;

• comply with legal obligations; and

• send lawful marketing communications.

Our Privacy Policy forms part of these Terms of Service and is available at:

[Insert Privacy Policy page link]

40. Payment security

Online payments may be processed by independent payment-service providers.

We do not ordinarily store customers’ complete card information on our systems.

Customers may also be subject to the payment provider’s security procedures, terms and privacy policy.

We take reasonable security precautions, but no electronic system or internet transmission can be guaranteed to be completely secure.

41. Third-party services and links

Our website may contain links to payment providers, delivery services, social-media platforms or other third-party websites.

We do not control third-party websites and are not responsible for their content, availability or practices.

Third-party links are provided for convenience and do not necessarily constitute an endorsement.

42. Limitation of liability

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by the Consumer Protection Act or another applicable law.

Subject to this qualification, we will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the transaction was concluded.

We are not responsible for loss or damage caused by:

• incorrect information provided by the customer;

• customer misuse or negligence;

• failure to follow instructions;

• unauthorised repairs or alterations;

• assembly or installation by an unauthorised third party;

• insufficient delivery access; or

• circumstances reasonably outside our control.

Nothing in these terms excludes liability for gross negligence, defective or unsafe goods, or any other liability that cannot legally be excluded.

43. Events outside our reasonable control

We will not be considered in breach of these terms where performance is prevented or materially delayed by an event outside our reasonable control, including:

• natural disasters;

• fire or flooding;

• severe weather;

• civil unrest;

• industrial action;

• government restrictions;

• transport disruption;

• material shortages;

• supplier failures;

• electricity or water interruptions;

• telecommunications failures;

• epidemics or pandemics; or

• comparable unforeseen events.

We will take reasonable steps to minimise the effect of the event and notify affected customers of material delays.

Where performance becomes impossible or is delayed for an unreasonable period, the customer will retain all remedies available under applicable law.

44. Complaints

Complaints may be submitted using the following details:

Business: EZ Home / Ez Cut n Edge
Telephone: 011 568 9004
WhatsApp: 071 221 5912
Email: Sales@ezcutnedge.com
Address: 11 Wistaria Road, Primrose, Germiston, Gauteng

Please provide:

• your name and contact details;

• your order or invoice number;

• a clear description of the complaint;

• photographs or supporting evidence, where applicable; and

• the resolution you are requesting.

We will investigate and respond within a reasonable period.

45. External consumer remedies

Where a consumer complaint cannot be resolved directly, the customer may refer the matter to an appropriate body, including:

• the National Consumer Commission;

• the applicable provincial consumer protection authority;

• an accredited consumer ombud;

• the National Consumer Tribunal;

• the Information Regulator for qualifying privacy complaints; or

• a court with jurisdiction.

Nothing in these Terms of Service requires a consumer to waive a statutory right to approach an appropriate regulator, ombud, tribunal or court.

46. Governing law

These Terms of Service and all transactions concluded through our online store are governed by the laws of the Republic of South Africa.

Subject to the consumer’s right to approach any competent regulator, tribunal, ombud or court, disputes will be handled by a South African court with jurisdiction.

47. Severability

If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

48. No waiver

A failure or delay by either party to enforce a right under these terms does not amount to a waiver of that right.

Any waiver must be given in writing.

49. Entire agreement

These Terms of Service must be read together with:

• the order confirmation;

• the product description and specifications;

• our Returns and Refunds Policy;

• our Delivery Policy;

• our Privacy Policy; and

• any written quotation or special terms accepted by the customer.

Together, these documents constitute the agreement between us and the customer.

Product-specific terms recorded in an accepted quotation or order confirmation will apply to that order, but may not remove a mandatory consumer right.

50. Changes to these terms

We may update these Terms of Service to reflect changes to our website, business operations or applicable law.

The version applicable to an order will generally be the version published when the order was placed.

The latest revision date will be displayed at the top of this document.

51. Contact details

For order, delivery, return or general enquiries, contact:

EZ Home / Ez Cut n Edge
11 Wistaria Road
Primrose, Germiston
Gauteng, South Africa

Telephone: 011 568 9004
WhatsApp: 071 221 5912
Email: sales@ezutnedge.com
Website: www.ezcutnedge.com